Seasoning Games (hereinafter referred to as “Company”) values the protection of users’ personal information and complies with laws related to personal information protection. In order to inform users of the purpose and method for which their personal information is being used and what measures are being taken to protect their personal information, and to ensure that complaints related to this are dealt with quickly and smoothly, the company has established the following personal information processing policy. Established and disclosed.

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1. Items and collection methods of personal information collected

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1) Items of personal information collected

The company collects and uses personal information for the following purposes. Each item is collected only when you use each service.

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1. Service name: Email

Purpose of collection: Customer consultation (inquiry/answer)​

Collection items:

(Required) Email address

(Optional) Terminal information, service usage records

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※ The following information may be generated and collected during service use for the purposes of providing stable services, protecting accounts and items, complying with laws, and preventing fraudulent users.

Terminal information (model name, OS information, mobile firmware version, device identification number), illegal use records, service use records

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2) Personal information collection method

The company collects personal information in the following ways.

Collected through consent procedure when signing up for the company's service

Automatically collected through platforms in partnership with the company to provide services

Collected when voluntarily provided by the user or requested upon request when responding to customers during subscription and use of the service

 

 

2. Purpose of processing personal information

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The company processes personal information for the following purposes. Personal information being processed will not be used for purposes other than the following, and if the purpose of use changes, necessary measures will be taken, such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.

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1) Securing a smooth communication path for personal identification according to service use, bad member management, complaint handling and other customer service provision, and notice delivery, etc.

2) Providing customer services such as handling inquiries regarding the use of paid payment services, handling contract fulfillment disputes, and payment refunds

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3. Retention and use period of personal information

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1) The company processes and retains personal information within the personal information retention and use period agreed upon by the user when collecting personal information or within the personal information retention and use period pursuant to the law. The processing and retention period for each personal information is as follows, and if there is individual consent from other users, it is stored for the period according to the individual consent.

(1) Service use records

Reason for preservation: Management of withdrawn members, prevention and management of service-related disputes, prevention of illegal use

Retention period: 1 month from the date of membership withdrawal

(2) Customer consultation content

Reason for preservation: Management of customer complaint processing history and prevention of post-dispute disputes

Retention period: 3 years from the date of completion of customer consultation

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2) The company stores user information for a certain period of time in accordance with relevant laws and regulations as follows.

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1. Preservation of records regarding access

Basis for preservation: Communication Secrets Protection Act

Retention period: 3 months

2. Records regarding labeling and advertising

Basis for preservation: Act on Consumer Protection in Electronic Commerce, etc.

​Retention period: 6 months

3. Records of consumer complaints or dispute resolution

Basis for preservation: Act on Consumer Protection in Electronic Commerce, etc.

​Retention period: 3 years

4. Records regarding contracts or subscription withdrawal, etc.

Basis for preservation: Act on Consumer Protection in Electronic Commerce, etc.

​Retention period: 5 years

5. Records of payment and supply of goods, etc.

Basis for preservation: Act on Consumer Protection in Electronic Commerce, etc.

​Retention period: 5 years

6. Records regarding the collection, processing and use of credit information

Basis for preservation: Act on the Use and Protection of Credit Information

​Retention period: 3 years

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3) If you request to view personal information held pursuant to paragraphs 1) and 2) above, the Company will take steps to allow you to view and confirm the contents without delay.

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4. Destruction of personal information

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1) The company destroys the personal information without delay when the personal information becomes unnecessary, such as when the personal information retention period has passed, the purpose of processing has been achieved, or consent has been withdrawn.

 

2) If personal information must continue to be preserved pursuant to other laws and regulations even though the personal information retention period agreed to by the user has elapsed or the purpose of processing has been achieved, the personal information must be transferred to a separate database (DB) or storage location changed. Save it differently.

 

3) The procedures and methods for destroying personal information are as follows.

(1) Destruction procedure: The company selects and destroys personal information that is grounds for destruction.

(2) Method of destruction: The company destroys personal information recorded and stored in the form of electronic files so that the records cannot be reproduced, and personal information recorded and stored in paper documents is destroyed by shredding or incineration.

 

5. Entrustment of processing of personal information

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1) In order to provide and improve services, the company entrusts the processing of personal information as follows.

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1. Partner: Unity

Entrusted tasks: Google account linkage, Google Play game service account linkage, Apple account linkage, Apple Game Center service account linkage, Facebook account linkage, advertising service, payment service

Retention and use period: Until the purpose of use is achieved (in accordance with ‘3. Retention and use period of personal information’) or until the consignment contract ends.

Privacy Policy: https://unity3d.com/legal/privacy-policy/

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2. Partner: Iron Source

Entrusted work: Advertising service

Retention and use period: Until the purpose of use is achieved (in accordance with ‘3. Retention and use period of personal information’) or until the consignment contract ends.

Privacy Policy: https://ironsrc.my.site.com/helpcenter/s/

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2) When concluding a consignment contract, in accordance with Article 26 of the Personal Information Protection Act, the company prohibits processing of personal information for purposes other than the purpose of performing consignment work, technical and managerial protection measures, restrictions on re-entrustment, management and supervision of the consignee, and responsibilities such as compensation for damages. We specify the details in documents such as contracts, and manage and supervise whether the trustee handles personal information safely.

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3) If the details of the entrusted work or the trustee changes, it will be disclosed without delay through this personal information processing policy.

 

 

6. Overseas transfer of personal information

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To ensure that users can receive smooth game services, the company entrusts the processing of users' personal information to overseas companies as follows.

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1. Transfer recipient: Unity

Purpose of transfer: Use of consignment service

Personal information items transferred: service account ID, service email address

Relocated country: United States

Contact: https://support.unity.com

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Users may refuse overseas transfer of personal information through the company's personal information protection manager or personal information protection department. If a user refuses to transfer personal information overseas, the company excludes the user's personal information from being transferred overseas. However, in this case, use of the company's services that necessarily involve overseas transfer of personal information may be restricted.

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7. Rights of users and legal representatives and methods of exercising them

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1) Users can exercise their rights, such as requesting the company to view, correct, delete, or suspend processing of personal information, and withdraw consent at any time.

※ Users who are minors over the age of 14 may exercise their rights regarding their personal information on their own or through their legal representative.

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2) You can exercise your rights in writing or by email to the person in charge of personal information protection, and the company will take action without delay.

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3) Rights may be exercised through an agent, such as the user's legal representative or a person authorized to do so. In this case, you must submit a power of attorney in accordance with the form in Annex No. 11 of the “Notice on Personal Information Processing Methods (No. 2020-7).”

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4) The user's rights to request viewing and suspension of processing of personal information and to withdraw consent may be limited by Article 35, Paragraph 4, and Article 37, Paragraphs 2 and 3 of the Personal Information Protection Act.

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5) If a user requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. Additionally, if incorrect personal information has already been provided to a third party, we will notify the third party of the result of the correction without delay so that the correction can be made.

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6) Requests for correction or deletion of personal information cannot be requested if the personal information is specified as the subject of collection in other laws and regulations.

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7) The company records personal information canceled or deleted at the request of the user or legal representative in ‘4. Personal information is processed as specified in the ‘Retention and Use Period’ and is processed so that it cannot be viewed or used for any other purpose.

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8) The company verifies whether the person making the request, such as a request for viewing, request for correction or deletion, request for suspension of processing, or request for withdrawal of consent according to user rights, is the person or a legitimate agent.

 

8. Matters concerning the installation, operation and refusal of automatic personal information collection devices

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1) The company uses ‘cookies’ to store usage information and retrieve it from time to time in order to provide users with personalized services and a convenient website usage environment.

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2) Cookies are a small amount of information that the server (http) used to run the website transmits to the user's computer browser and are sometimes stored on the hard disk of the user's PC computer.

(1) Purpose of using cookies: To provide optimized information to users by identifying and analyzing each service and website visit and usage pattern (visit time, number of visits, access frequency, etc.), user tastes and interests, etc. It is used for.

(2) Installation, operation and refusal of cookies: Users can voluntarily choose the installation and collection of cookies. Therefore, users can refuse to store cookies by setting options in their web browser.

How to set cookies

For Internet Explorer: [Tools] at the top of the web browser > [Internet Options] > [Privacy] > [Advanced]

For Chrome: [⋮] at the top right of the web browser > [Settings] > [Privacy & Security] at the top left > [Site Settings] > [Cookies and other site data]

※ For other browsers, follow the settings for each browser.

(3) If you refuse to store cookies, your use of the service may be restricted.

 

3) The company may use various external analytics tools such as Google Analytics, and in the case of Google Analytics, you can refuse to have your data used.

Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout/

※ In the case of other web log analysis tools, the rejection method for each tool is followed.

 

9. Measures to ensure the safety of personal information

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1) When processing users' personal information, the company takes the following measures to ensure the safety of personal information in accordance with the Personal Information Protection Act and its subordinate laws to prevent personal information from being lost, stolen, leaked, forged, altered, or damaged. is taking.

(1) Management measures: establishment and implementation of internal management plan, operation of dedicated organization, regular employee training

(2) Technical measures: Management of access rights to personal information processing systems, installation of access control systems, encryption of personal information, installation and update of security programs

(3) Physical measures: Access control to computer rooms, data storage rooms, etc.

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2) In order to ensure the safety of personal information, the company is carrying out the following activities in addition to matters stipulated by law.

 

1. Establishment and implementation of an internal management plan to safely process personal information

2. Installation and operation of access control devices such as intrusion prevention systems to block illegal access to personal information.

3. Measures to prevent forgery and alteration of access records

4. Security measures using encryption technology to safely store and transmit personal information.

5. Measures to prevent infringement by computer viruses, such as installation and operation of anti-virus software

6. Other protective measures necessary to ensure the safety of personal information.

 

10. Personal information protection officer​

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1) The company is responsible for overall management of personal information processing, and has designated a personal information protection manager as follows to handle user complaints and provide relief for damages related to personal information processing.

 

Personal information protection officer and personal information protection department

Personal Information Protection Manager: Hongjun Jin

Email: support@seasoninggames.com

 

2) Users can inquire about all personal information protection-related inquiries, complaint handling, damage relief, and access requests that arise while using the company's services to the personal information protection manager and responsible department. The company will respond quickly and faithfully to user inquiries.

 

11. Remedy for infringement of rights and interests

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1) Users may apply for dispute resolution or consultation to the Personal Information Dispute Mediation Committee, Korea Internet & Security Agency Personal Information Infringement Reporting Center, etc. to receive relief from personal information infringement. In addition, for reporting and consultation regarding other personal information infringements, you may contact the organizations below.

Personal Information Dispute Mediation Committee: (without area code) 1833-6972 (www.privacy.go.kr)

Personal Information Infringement Reporting Center: (without area code) 118 (privacy.kisa.or.kr)

Supreme Prosecutors' Office Cyber Investigation Division: (without area code) 1301 (www.spo.go.kr)

National Police Agency Cyber Investigation Bureau: (without area code) 182 (ecrm.police.go.kr)

 

2) The company guarantees the user's right to self-determination of personal information and strives to provide consultation and relief for damage caused by personal information infringement. If you need to report or consult, please contact the person in charge below.

Customer consultation and reporting regarding personal information protection

Contact person: Hongjun Jin

Email: support@seasoninggames.com

 

12. Others

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1) The company may provide users with links to other companies’ websites or materials. In this case, since the company has no control over external sites and materials, it cannot be held responsible for or guarantee the usefulness of the services or materials provided from them.

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2) If you click on the link of the service provided by the company and move to a page on another site, the privacy policy and terms and conditions of that site are unrelated to our company, so please check the policy of the newly visited site.

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3) Users are requested to prevent unexpected accidents by entering the provided personal information accurately and up-to-date. You are responsible for any accidents that occur due to inaccurate information entered by you. If you enter false information, such as theft of another person's information, use of your account may be restricted or your account may be deleted.

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4) Users have the right to have their personal information protected, but at the same time, they also have the obligation to protect their own information and not to infringe on the information of others. Please be careful not to leak your personal information, including your password, and be careful not to damage other people's personal information, including posts. If you fail to fulfill this responsibility and damage the information and dignity of others, you may be punished under relevant laws and regulations.

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5) Users are fully responsible for any disadvantages or material damages in using the service that result from entering inaccurate or incorrect information when entering personal information.

 

13. Matters regarding changes to personal information processing policy

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This personal information processing policy is effective from April 1, 2024.